Google Makes 3 Major Updates to Google My Business

Google is always making changes to their search algorithm. They also make constant updates to their Google My Business Listing tool.

They recently just announced 3 new updates that will have an impact on your listing and ultimately your business.

Google My Business logo

Here are the 3 Updates:

1. Direct Messaging from Google My Business

Customers can now directly message you from your Google My Business profile similar to Facebook or Instagram direct messages. This is a huge update because now a potential customer can message you from their mobile device to get in contact with you. You need to turn this feature on manually!

GMB Messaging

You can do this by going to admin side of your listing, clicking on messaging and pressing “turn on.” Then, customers will be able to direct message you from their mobile device.

2. Flag Inappropriate Reviews

Google now allows you to flag inappropriate reviews. This helps a lot of businesses who were receiving poor reviews that were unwarranted. 

All you have to do is go to the “reviews” section of your listing, find the review that is false and click “Flag as Inappropriate.”

This can help against malicious or fake reviews that have plagued some business owners over the years who had zero help from Google in getting them removed.

3. New Metrics for SEO

Google adds new metrics to your GMB so you can see how people found your business online. This will let you know how your SEO efforts are working and what to capitalize on. 

GMB Insights

You can now get a better idea of how businesses found you and also can see insights dating back to 6 months as opposed to just 3 months.

If you want to learn more about how these changes can help your business, set up a quick call with us: 

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